Privacy Policy

Last updated: August 2026

Attune Speech & Language Therapy (“Attune”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This privacy policy explains how we collect, use, store and protect personal information when you visit this website, contact us about our services, or engage with Attune Speech & Language Therapy.

We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who is responsible for your information?

Attune Speech & Language Therapy is the data controller for personal information collected through this website and in the course of providing our services. This means that we are responsible for deciding how and why your personal information is used.

If you have any questions about this privacy policy or how your personal information is handled, please contact us at hello@attuneslt.co.uk.

What information we collect

The personal information we collect will depend on how you interact with Attune Speech & Language Therapy. This may include:

  • your name and contact details, such as your email address and telephone number;

  • information you provide when completing a website contact form or contacting us directly;

  • information about your child, where you are contacting us on their behalf;

  • information about communication, development, education and support needs that you choose to provide;

  • relevant health, developmental or clinical information where this is necessary to provide Speech & Language Therapy services;

  • information provided by schools, other professionals or organisations involved in a child’s support, where appropriate and with the necessary authority or consent; and

  • technical information collected when you use our website, such as information collected through cookies and similar technologies.

We may receive personal information directly from you, or from others involved in a child’s care, education or support, such as a parent or carer, school or other professional.

We only ask for information that is relevant to responding to your enquiry or providing our services.

How and why we use your information

We use personal information only where there is an appropriate reason and lawful basis for doing so. Depending on your relationship with Attune Speech & Language Therapy, we may use your information to:

  • respond to enquiries and communicate with you about our services;

  • arrange and manage appointments, assessments, consultations and therapy;

  • provide Speech & Language Therapy assessment, advice, intervention and related professional services;

  • communicate with parents, carers, schools and other professionals where appropriate;

  • maintain appropriate clinical and administrative records;

  • prepare reports, recommendations and other documentation relating to the services provided;

  • manage payments, invoices and other business administration;

  • meet our professional, safeguarding, insurance and legal obligations; and

  • operate and improve our website and services.

Our lawful basis for processing your information will depend on the circumstances and may include taking steps at your request before entering into a contract, fulfilling a contract with you, complying with a legal obligation, or pursuing our legitimate interests in operating and managing our services.

Where we process health, developmental or other special category information, an additional legal basis under UK data protection law is required. This may include processing that is necessary for the provision or management of health or social care by a professional who is subject to an obligation of confidentiality.

Children’s information

Many of our services are provided to children and young people. Where a parent, carer, school or other professional contacts us about a child, we may collect and process personal information about that child where it is necessary to respond to the enquiry or provide our services.

This may include information about the child’s communication, development, sensory experiences, education, health and everyday participation, as well as assessment findings, therapy records and reports where relevant.

We recognise that children’s personal information requires particular care. We aim to collect only information that is relevant and necessary, keep it secure, and share it only where there is an appropriate reason and lawful basis to do so.

Where appropriate, we will involve children and young people in decisions about their information in a way that reflects their age, understanding and communication needs.

Children and young people have rights in relation to their own personal information. Where appropriate, we will support them to understand and exercise these rights in a way that reflects their age, development, understanding and communication needs.

Sharing your information

We do not sell or trade your personal information.

Where it is appropriate and necessary for providing our services, we may share relevant information with others involved in your or your child’s care, education or support. This may include parents or carers, schools, healthcare professionals and other professionals working with the child or young person.

We may also share information with organisations that provide services necessary for the operation of our practice, such as secure technology, administrative or professional services. Where these organisations process personal information on our behalf, we take appropriate steps to ensure that information is handled securely and in accordance with data protection requirements.

Information may also be disclosed where we are legally required to do so, or where this is necessary to address a safeguarding concern or protect someone from serious harm.

We will only share information that is relevant and necessary for the purpose concerned.

How we store and protect your information

We take appropriate steps to protect the personal information we hold from unauthorised access, loss, misuse or disclosure.

Personal information may be stored electronically using systems and service providers used to operate Attune Speech & Language Therapy. We take reasonable steps to ensure that services used to store or process personal information have appropriate data protection and security measures in place.

Access to personal and clinical information is limited to those who need it for a legitimate professional or administrative purpose.

Where information is transferred or stored outside the UK, we will ensure that appropriate safeguards are in place as required by UK data protection law.

How long we keep your information

We keep personal information only for as long as it is necessary for the purpose for which it was collected and in accordance with relevant legal, regulatory and professional requirements.

Different types of information may need to be retained for different periods. This includes clinical records, which are retained in accordance with the professional and legal requirements applicable to Speech & Language Therapy practice.

We regularly review the information we hold and securely delete or anonymise information when it is no longer required.

Your data protection rights

Under UK data protection law, you have rights in relation to your personal information. Depending on the circumstances, these may include the right to:

  • ask for access to the personal information we hold about you;

  • ask us to correct information that is inaccurate or incomplete;

  • ask us to delete your personal information in certain circumstances;

  • ask us to restrict how your information is used;

  • object to certain uses of your personal information; and

  • ask for your information to be transferred to you or another organisation in certain circumstances.

These rights do not apply in every situation, and there may be circumstances in which we are required to retain or continue processing information, including where this is necessary to meet legal or professional obligations.

If you would like to exercise any of these rights, please contact Attune Speech & Language Therapy using the details on our Contact page.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK regulator for data protection.

Cookies and website information

Our website is hosted by Squarespace. When you visit the website, certain technical information may be collected automatically, such as information about your device, browser and how you interact with the site.

Squarespace and other services used to operate the website may use cookies and similar technologies. Some cookies are necessary for the website to function, while others may be used for analytics or other purposes where appropriate.

Where required, you will be given the opportunity to manage your cookie preferences. You can also control cookies through your browser settings.

You can manage your cookie preferences using the cookie settings available on this website.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our services, professional requirements or data protection law. The most recent version will always be available on this website, with the date of the latest update shown at the top of the page.

Contact us

If you have any questions about this privacy policy, how we use your personal information, or would like to exercise any of your data protection rights, please contact Attune Speech & Language Therapy at hello@attuneslt.co.uk

If you have concerns about how your personal information has been handled, you also have the right to make a complaint to the Information Commissioner’s Office (ICO).